CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 3Ĥ Deploy Jump Clients During a Support Session or Prior to Support There are two ways to install a Jump Client. See the Virtual Appliance Sizing Guidelines at If more passive Jump Clients are needed, contact Bomgar Technical Support. Appliance Comparison B200 B300 B400 Virtual Appliance Up to 1,000 Active Jump Clients Up to 50,000 Passive Jump Clients Up to 10,000 Active Jump Clients Up to 50,000 Passive Jump Clients Up to 25,000 Active Jump Clients Up to 50,000 Passive Jump Clients Depends on allocated resources. Bomgar Jump Clients are not limited by license count instead, they are limited by hardware as described below. By pre-installing Jump Clients on remote systems, a user can establish sessions with unattended Windows, Mac, and Linux computers. Jump Clients are persistently connected to the appliance, thus helping you reach systems on remote networks anywhere in the world. The remote computer does not need to reside on a known network. A Jump Client is an installable application that enables a user to access a remote computer, regardless of its location. Because Bomgar Remote Support is licensed per active representative and not per remote system, Jump Technology is a cost-effective way to reach every device in your enterprise. Jump Technology is integral to the Bomgar software offerings. Passive Jump Clients 10 Create Jump Policies to Apply to Jump Clients 11 Create a Jump Policy 11 Manage Jump Client Access 12 Jump Client Access Use Cases 12 Start a Support Session through a Jump Client 13 From the Representative Console 13 From the API 15 Appendix: Jump Client Error Message Reference 18 CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 2ģ Remote Support Jump Client Guide: Unattended Access to Systems in Any Network With Bomgar Jump Technology, a user can access and control remote, unattended computers in any network. TC:Ģ Table of Contents Remote Support Jump Client Guide: Unattended Access to Systems in Any Network 3 Deploy Jump Clients During a Support Session or Prior to Support 4 During a Support Session 4 Prior to Support 6 Configure Jump Client Settings 9 Active vs. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation other trademarks shown are the property of their respective owners. 1 Jump Client Guide 2015 Bomgar Corporation.
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